That would further tie up the already overworked phone support person and be counterproductive.Thanks! Maybe everyone from this great forum should call them and let them know how poor their customer service is!
Not to argue, but company with between 5-7 million in revenue should do a better job.That would further tie up the already overworked phone support person and be counterproductive.
Companies with 5-7 billion in revenue have dropped phone support in favor of email and chatbots. It was suggested in a prior post to send an email. Please consider going that route. Many companies, including tiny ones, take advantage of customer service oriented software to log, track and respond to customer queries.Not to argue, but company with between 5-7 million in revenue should do a better job.
Just got back to building rockets. With that said Estes support is sub par. No one answers, just a voice mail. Three calls later no response. Is this normal? Thanks
But how do you tell them that when they don't answer the phone or read emails?!?!I have learned one trick that if a company really starts trying to string you along, you might use. If , after you have given them a chance to correct the issue, they still stall, tell them you are going to contact the Attorney General in THEIR state. I, 95% of the time get an immediate attitude adjustment. rsbhunter
Did you pay for the $1.95 Package Protection? I'm curious if this makes the CS easier or doesn't matter.I have never asked my brother for his help with a company that wouldn’t make good on their products. With Estes it came close with sending 45 pictures 5 at a time over and over again to prove the kit was damaged before it was packed to ship. The shipping box was in perfect condition although they use the cheapest and thinnest boxes to ship products out, the body tube was badly creased from top to bottom. My brother works for the BBB and if I didn’t receive a replacement then I would have contacted him to get involved. Customer Service in my opinion has gone down hill. They really need to change their ways of handling issues with their paying customers. How many times is to many? They have treated me with respect but they lax in responding to your requests. My last contact I sent twice two months ago never got answered. I gave up.
Don't understand Estes or don't understand the people who buy these products?They brought back the exact same rocket they had sold a few months earlier in a different color for double the price and people still bought it. I just don't understand!!!
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