I had 2 CATO's on Estes E12's. I reported them via the service email. Had pictures and video. Got auto response and a case number. Then nothing.resent it after a week. Same - nothing. Resent it again. Scott was assigned the case and looking at their system, the 3 were consolidated into one case number. Then nothing. This started at the end or January.
I am rather disgusted with Estes these days. The lack of response is very disappointing. If they changed their policy, and can't afford to back up their failures, than have the stones to say so. The complete lack of any actual response is a good way to show your customers that you don't care about them.
Yet another reason why I say Estes is not held in the same high regard that I used to hold them.